The Error Code 70 .011 pop-up on BritBox is a technical error that can be resolved easily, either through cache clearing, updating the app or a fresh re-install.
BritBox is one of the leading English paid subscription video-on-demand platforms which is popular in the US market. This is because it has some of the best classics, crime dramas, documentaries, and films from the UK as it is backed by BBC Studios and ITV.
Though the streaming service is popular, it is prone to experience technical difficulties. One of the common technical errors is the pop-up of the “Error 70.011” message.
The fault is usually with BritBox and not the subscriber. Therefore, there are easy manual actions you can implement to resolve them yourself.
What does Error 70.011 mean on BritBox?
There are a number of reasons that the “Error 70.011” message might pop up on your screen when you are using BritBox. All of them are internal issues from BritBox’s side, so do not think that you caused it. The result is usually not being able to watch the programming available on the platform.
Some of the more common reasons for the pop-up alert can include that you need to update the app, clear the cache data, or an internal technical error that BritBox needs to resolve before the app can function properly again.
BritBox error code 70: How to fix it
There are a few hacks that can help resolve the “Error 70.011” code. However, since the problem is one that is as a result of something wrong from BritBox, it is fair to start with their officially shared troubleshooting method to attempt to resolve the issue yourself.
BritBox’s official recourse when the error occurs is to attempt to watch another episode or film. This is to see whether the problem with the selected programming of the entire app is the one with the problem.
However, if this does not work, BritBox advises that you reach out to their support team, and in the email that you write, you must write the specific error message and numericals to have the matter fixed.
While the streaming service does suggest that it will resolve the matter “in no time”, the fact that a turnaround time is not established is telling of the fact that the intervention will not be immediate.
Therefore, there are other strategies that you can try yourself when the “Error 70.011” pop-up appears on your screen. These include clearing your cache data, checking the version of the app that you have, or reinstalling BritBox.
1. Try clearing cache data
More often than not, it seems that when the “Error 70.011” pop-up message appears, these steps should be your first point of protocol.
This is as it seems that this is what usually works for most users that have experienced the issue. If you are doing it on an Android device, the steps to follow include:
- Step 1: Tap and hold the BritBox icon
- Step 2: Select “App Info”
- Step 3: Click on “Storage”
- Step 4: Click on “Clear Cache” to confirm action
iPhone users are not required to clear the app cache as these devices do not require it. Therefore, you can try other ways to resolve the matter.
Similarly, for smart TVs, based on which device you have, the steps may be slightly different, but the basic steps include:
- Step 1: Find your settings
- Step 2: Select “Manage Storage”
- Step 3: Clear the cache data when you find the option
2. Have you checked the version of the app?
Another common occurrence is that your app may be outdated. As such, you simply have to update the version of the app that you have. The steps to follow when updating the app via a smartphone include:
- Step 1: Go to the app store
- Step 2: Search for the BritBox app
- Step 3: Find the update option for BritBox
- Step 4: If there is, follow the prompts to update it
However, due to the differences in the various smart TVs of updating the app, BritBox provides a detailed description for every compatible device and the steps that users should follow.
3. Delete and reinstall BritBox app
The last easy and troubleshooting method that you can attempt when all else fails is to delete and reinstall the app.
It should go without saying but deleting the app does not mean that you are unsubscribing from BritBox, it merely means that you are deleting it from your device and reinstalling it to see whether the reinstallation resolves the issue that is causing the “Error 70.011” message that appeared.