BritBox keeps freezing on Samsung TV

Samsung TV has shared four easy hacks that users can try BritBox keeps freezing, including updating your smart television.

BritBox is one of the leading English paid subscription video-on-demand streaming services which is popular in the US.

First introduced into the market in 2017, the platform was met with some resistance as it was not compatible with as many devices as it is now.

However, with its growth and popularity throughout the years, more devices are now compatible with the app. One such device is the Samsung TV.

However, a common occurrence is that the system is continually freezing, which can be resolved through four easy hacks that you can do by yourself including updating your smart TV.

BritBox introduced as Samsung TV app

As highlighted before, BritBox was not an immediate hit with the international market, especially in the US, which was one of the first countries outside of the United Kingdom that introduced the streaming service.

However, because of its growth and niche programming, since it was backed by BBC Studios and ITV content, it quickly rose in popularity.

As such, in 2019, Samsung confirmed the availability of the streaming service on its smart TVs, specifically Samsung TVs, starting from models introduced in 2016 and models released more recently.

BritBox keeps freezing on Samsung TV

In order to prevent your BritBox from continually freezing on your Samsung TV, it is important to understand what could be the problem. There are a number of reasons why this might occur. The most common reasons are:

Most common reasons Description
Updates One of the most common reasons that apps freeze on your Samsung TV is that either the smart TV or the app is in need of an update.
Internet connection A common occurrence is not being aware if you are still connected to the internet. Therefore, the app or smart TV may not work as it requires Wi-Fi in order to stream content on the app or Samsung TV.
A loose connection Whether it is the actual hardware or cable that is meant to be connected to your Samsung TV, it is crucial that you check that every cable is connected before becoming concerned that there may be a bigger problem.
Internal error Another common reason could be an internal error. Luckily, when it is an internal error, more often than not, the smart TV will usually have a pop-up which will allude to this.

In terms of the common problems that may cause BritBox to freeze on your Samsung TV, there are easy hacks to resolve these issues.

If they fail to help, then the problem is bigger than just technical errors, which can be resolved manually without intervention from experts. The hacks include:

1. Fixing an update problem

On the one hand, it is important to ensure that your Samsung TV is up to date in terms of the version that the smart TV is up to date. To do so, you need to:

  • Step 1: Turn on your Samsung TV
  • Step 2: Ensure that your TV is connected to the internet
  • Step 3: Select “Support” from the menu
  • Step 4: Click on “Software Update”
  • Step 5: Confirm by clicking on “Update Now”

Alternatively, it may be the app itself that needs updating and to do this, you need to:

  • Step 1: Go through the Samsung Smart Hub
  • Step 2: Select “Apps”
  • Step 3: Find the BritBox app icon and press and hold the select button
  • Step 4: Click on “Update App”

2. Fixing Wi-Fi connection problem

In order to know whether the Wi-Fi connection is the problem, you need to look at other devices that are connected to the Wi-F to check whether they are also experiencing a similar problem or not. If this is the case, then it means that the Wi-Fi is down.

Resolving this issue is easy, as it will require that you switch off the Wi-Fi. After about 30 seconds, you can turn the Wi-Fi back on and see if the problem persists. If it persists, then it is not the Wi-Fi connection which is the problem.

4. Fixing an internal error

If you suspect that the internal error is the problem, there are a couple of ways to resolve this issue. Firstly, you can reset your Samsung TV.

This is possibly the easiest hack, as all you need to do is switch off the television, wait three minutes or so, and then switch it back on. This is referred to as a soft reset.

Alternatively, you can re-install the BritBox app again. This will require that you first delete the app, then reinstall it again to see if the issue persists with the newly downloaded version.