First National Bank apologises for erroneous issuing of money

South African bank, First National Bank, issued an apology on Wednesday, 19 June 2019, after customers mistakenly received large amounts of money in their bank accounts.

On Monday, 18 June 2019, First National Bank (FNB) customers took to social media to share their surprise regarding gratuitous amounts of money being reflected in their bank accounts. The amounts ranged from hundreds to thousands of rands, with the highest reported figure being R5 000. One customer in particular took to Twitter, stating, “Check your banking app. I [legitimately] woke up with just over R3 600 MORE in my account.” Others continued to share their stories, with some sharing screenshots of customer service conversations via the FNB mobile app, where agents falsely confirmed that the money was in fact credited to the clients’ bank accounts.

Upon investigation, the bank commented on the matter via its official Twitter page on Wednesday, 19 June 2019, stating, “We can confirm that the issue of incorrect balances on some of our customers’ transactional accounts have been resolved. The incorrect balances were due to delayed debit card transactions for purchases. Sincere apologies to impacted customers for the inconvenience caused.”

The money was later reversed from the accounts of those impacted, although an additional reversal fee was issued for each transaction. Customers thereafter shared their grievances on social media once again, stating that their bank balances have now reverted to a negative figure due to additional charges claimed by the bank.

FNB has yet to comment further on the matter.